Faqs

About WOWGOLDSALE

1. What does WowGoldSale do?

WowGoldSale is a completely independent company that has emerged as a result of the demand for currency in online games. We are a world leading seller in-game currency for massively multiplayer online games, such as World of Warcraft. We are here to enable the online gamers better enjoy more challenging adventures in the games.

Orders and Deliveries

1. How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

2. How do I check on the status of my order?

If you would like to check on the status of your order, simply log onto our live chat and one of our customer service representatives will assist you straight away, 24 hours, 7 days.


3. Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. You should have already received a confirmation email for your order, please refer to the order number in the order confirmation email if you have any questions or need an order status update. To help us serve you better, be sure to include your order number in all your emails and inquires. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your account.

4. Why does my shopping cart remain empty even after I have tried to add something?

We use 'cookies' to link your payment with the details of the purchase, and if there is something preventing the cookies from adhering properly the shopping cart can appear empty. If you are placing the order behind a firewall or from work or have special software installed to block cookies, you may experience this problem. If you are having this problem, our live chat representatives are standing by to assist you through the order process or email to us.

5. I have ordered on the wrong server or character name. What should I do?

Please send us an email from your Paypal email address or contact our live chat representatives that you have placed the order from and include your Order number and the correct server or character name. We will make delivery according to the new instructions given.

6. Why does the price of currency change all the time?

Our prices are adjusted according to available stock and to remain competitive in the marketplace. Additionally, our prices rise and fall to match the supply and demand of each game and server.

7. Do you have a price protection policy of any kind?

Yes. WowGoldSale does support a 24-hour price protection policy. Due to the volatile nature of online currency prices, WowGoldSale offers compensation within 24 hours any difference in price fluctuations that result from a purchase. To capitalize on this feature, simply log onto the live chat window and explain the issue to one of our live customer service representatives.

8. Live Help is not responding. What's wrong?

The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us.

Account Information

1. How to create an account on wowgoldsale.net in advance?

You can create an wowgoldsale.net account at anytime by following these steps:
1. Click the " Register " Button at the top of every page on wowgoldsale.net.
2. Fill in your First and Last Name, and E-Mail Address. As well as a phone number.
3. Fill in your Contact Information.
4. Choose a password. The Password must be at least (5) characters long.
5. Click the "Sign-Up" button! It's that easy!

2. Do I need an account to order from wowgoldsale.net?

You do not need to register for an account in order to order from wowgoldsale.net. During check out, you will have the option of proceeding to checkout directly without having to create an account first. However, wowgoldsale.net accounts are strongly recommended for all customers. Not only does it save you time on you subsequent visits, it also allows you to gain membership rewards, receive coupons, and gain access to a multitude of other valuable products and services. Each time you make a purchase on wowgoldsale.net with your account, you earn points that will result in automatic discounts on future orders. So register now and start leveling up your points.

3. Forgot your password?

If you forgot your password, click on the "Lost Password?" link that is just below the login box. Input your email address and a new randomly generated password will be sent to you automatically. Once you receive your new password, you can then go into your account and change it into something easier to remember.